As is most often the case, we prefer to exist in a predictable world, where life functions almost like clockwork and without significant interruptions. We say we understand that this is not a real possibility, yet we balk at delivering bad news or accepting the reality of adverse situations. (Why me? Why now? Actually, why ever?)
In the ebb and flow of life (and business) each perspective provides necessary feedback to keep the entities vital. News can contain some of both positive and negative, and effective leadership can see and convey the promise in the bad as well as the cautions inherent in the good. Just as physical pain is ultimately a natural safety feature to prevent worse injury, working through bad news can stop an impending problem from becoming potentially worse.
A good leader will recognize and not shy away from difficult situations. Let the buck stop with you. If you are delivering a message, say it concisely, clearly and compassionately. If your company is at fault, own the responsibility. Any specific plan in place to prevent reoccurrence or to compensate for any inconvenience should be addressed in a concise manner. Then get out of the way, rather than belabor the effect of any negative situations.
When you detect incoming trouble, what is your response? Are others comfortable sharing information without fearing a negative reaction from you? Do you respond in a confidence-inspiring manner, whether or not it involves immediately addressing the problem?
Bad news can make for some amazing teachable moments. A good leader appreciates the opportunity to help solve problems and to show others how to learn and grow from them.
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