Communicating with coworkers, managers and employees honestly and effectively takes skill- especially when there is a sensitive or challenging issue at hand. Good leaders establish communication methods at the beginning of any relationship and regularly reassess this process for the best results. If you would like to improve workplace communication, here are methods to practice.
Multiple communication methods
Keep multiple lines of communication open. For example, have text and email protocols and of course direct call instructions for everyone to choose from. Let others know how they can reach you and which methods are preferred.
Preference for discussions
It is very easy to misinterpret responses and instruction via email or text. When there needs to be a clear understanding, a phone or face-to-face meeting is always preferred.
Often, if a problem is discussed, it can take a while to get to the root of the issue. Encourage coworkers to focus on only one problem at a time. Focus on a solution for the problem, and then schedule another meeting to follow up while staying focused on a resolution.
Co-workers want to know that you can keep a confidence. When a team member comes to you with concerns or questions, they need to know the conversation is in confidence in order to maintain trust, and an “open line” of communication.